General

All orders placed on kianoperfumes.com are subject to product availability. While we strive to keep our collections consistently available, certain items may occasionally be out of stock due to production cycles or external factors. In such cases, the product will be clearly marked as unavailable.

For inquiries regarding product availability or restocking timelines, our team is always available to assist you.

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Order Processing & Shipping Time

Once an order is successfully placed, it is typically processed within 1–3 working days.

• Orders placed on weekends or UAE public holidays will be processed on the next working day.
• Once dispatched from our warehouse, delivery times may vary depending on the destination and courier service.
• Orders fulfilled through third-party logistics or partners may require additional processing time.

Our working days are Monday to Saturday, excluding UAE public holidays.

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Delivery Locations

Kiano Scent currently offers shipping to:

• United Arab Emirates (UAE)
• Selected international destinations, subject to availability and shipping regulations

International shipping timelines and fees may vary depending on the destination country and courier partner.

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Shipping Charges

United Arab Emirates (UAE)

• Free delivery on orders above AED 200
• Orders below AED 200 may be subject to a standard delivery fee
• Remote areas may require additional delivery time or charges

International Orders

• Shipping fees are calculated based on destination, order weight, and courier rates
• Free shipping promotions may apply occasionally and will be clearly stated at checkout

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Cash on Delivery (COD)

• COD is currently available within the UAE only
• COD handling charges may apply regardless of order value
• COD availability may vary by product category

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Payment Methods

We encourage secure online payments via credit or debit cards.
For selected products or regions, Cash on Delivery may be available.

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Returns & Refunds

We want you to be fully satisfied with your purchase.

Returns

• Products may be returned within 7 days of delivery if they are damaged, defective, or incorrectly delivered
• Items must be unused and in original packaging

Refunds

• Refunds for approved returns will be processed via the original payment method or store credit
• Refund timelines may vary depending on the payment provider
• Shipping or handling fees may be deducted where applicable

Note:

• Products purchased during clearance or special promotional sales may not be eligible for return
• Returns are currently supported for UAE orders only
• International orders are not eligible for returns unless otherwise stated

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Order Cancellation

• Order cancellations are available for UAE customers only
• Orders can be canceled before dispatch via your account dashboard or by contacting our support team
• Once an order has been dispatched, cancellation may not be possible

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Order Tracking

Once your order is confirmed and shipped, you will receive tracking details via:

• Email
• SMS (where applicable)

Tracking links allow you to monitor your shipment status until delivery.

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Change of Delivery Address

Delivery address changes can be accommodated only before dispatch.
Please contact our support team as soon as possible to request changes.

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Delivery Delays

While we work diligently to deliver orders on time, unforeseen delays may occur due to courier or external factors.
We appreciate your feedback and encourage you to contact us if your delivery exceeds the expected timeframe.

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Customer Support

For any shipping, delivery, or order-related inquiries, please contact us at:

Email: info@kianoperfumes.com
Our support team is available to assist you and aims to respond promptly.