Find answers to common questions about our products, services, policies, and more.
Kiano Perfumes offers original perfumes, fragrance oils, home fragrance products, body scent products, bulk fragrance supply, and private-label fragrance solutions for both individuals and businesses.
Yes. We provide private-label manufacturing, custom scent development, and flexible packaging and labeling options for brands and businesses.
Yes, eligible returns are accepted within 10 days of delivery, provided the product is unopened, unused, in its original sealed packaging, and in resale condition. Proof of purchase is required.
Opened or used products, custom or private-label items, made-to-order products, bulk fragrance orders, samples, testers, and clearance items are non-returnable and non-refundable.
All returns require prior written authorization. To request one, contact Kiano Perfumes within 10 days of delivery at support@kianoperfumes.com. Approved refunds are issued to the original payment method.
No. Approved refunds cover the product cost only. Shipping fees, customs duties, VAT, and taxes are non-refundable.
Please notify us within 48 hours of delivery and provide clear photos plus your order details. If approved, we may offer a replacement or refund at our discretion.
We take data protection seriously and use commercially reasonable administrative, technical, and physical safeguards to protect your information. We also do not sell your personal information.
We may collect details such as your name, email address, phone number, business name, shipping and billing addresses, order details, and certain website usage data such as IP address, browser type, and pages visited.
Yes. We may use cookies and similar technologies to improve website functionality, analyze traffic, and remember your preferences.
Fragrance products may cause allergic reactions or skin sensitivity in some individuals. We recommend performing a patch test before use and discontinuing use if irritation occurs.
No. Fragrance perception, longevity, and projection can vary depending on skin chemistry, environment, climate, application method, and storage conditions.
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